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Tanner & James, Inc.’s proprietary collection process, personnel and technology
have enabled us to post the highest recovery rates in the industry. Our unique
process starts with the Investigator First Look (IFL). Every account placed with
Tanner & James, Inc. over $2500 is put in the hands of one of our civil investigators.
The accuracy of the information is checked against our massive database and the
investigator lines up our resources in the debtor's area i.e. Collection Coordination
Center, Attorneys, and Private Investigators etc. The private investigator in
the area then contacts the debtor and alerts the subject that an asset and liability
investigation has begun on his company. This is our Investigator First Contact
(IFC). The debtor is given this opportunity to resolve the issue and stop any
further embarrassing investigation procedures.
The account is then assigned to a collection coordinator, who utilizes collection calls and letters to facilitate early recovery. The collector will game plan with his manager on whether to utilize an onsite visit or a local attorney demand letter. Our proprietary software program tracks all the activity on a per minute basis, which is available to our clients for their review on the Internet.
Note: The average experience level of a collector at Tanner & James, Inc. is 10 years.
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